As captured on ; terms may have changed since.
Reviewed fields
For each field: the reviewer's category, then the words of the captured document. Where the category is silent, no provision on that field was extracted from the captured text, and nothing is quoted. Every category, with its count, is listed on the data page.
Delegation clause (who decides whether the clause is enforceable)
Reviewed category: to-arbitrator-full
All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of this arbitration agreement.
Company’s fee promise
Reviewed category: award-floor-or-bonus-tied-to-settlement-offer
If the arbitrator issues you an award that is greater than the value of Teladoc's last written settlement offer made before an arbitrator was selected (or if Teladoc did not make a settlement offer before an arbitrator was selected), then Teladoc will pay you the amount of the award or US$5,000, whichever is greater.
Fee or cost shifting against the consumer
Reviewed category: silent
No provision on this field was extracted from the captured text.
Pre-filing requirement
Reviewed category: mandatory-condition-precedent
If you elect to seek arbitration or file a small claim court action, you must first send to Teladoc, by certified mail, a written Notice of your claim ("Notice"). ... If Teladoc and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Teladoc may commence an arbitration proceeding or file a claim in small claims court.
Mass-arbitration terms
Reviewed category: anti-consolidation-only
Further, unless both you and Teladoc agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.
Small-claims carve-out
Reviewed category: available-standard-carve-out
You and Teladoc agree that any dispute, claim or controversy arising out of or relating in any way to the Teladoc Services, these Terms of Service and this Arbitration Agreement, shall be determined by binding arbitration or in small claims court. ... If you elect to seek arbitration or file a small claim court action, you must first send to Teladoc, by certified mail, a written Notice of your claim ("Notice").
Opt-out
Reviewed category: silent
No provision on this field was extracted from the captured text.
Unilateral modification
Reviewed category: effective-on-posting-or-without-notice
Teladoc may, at any time and from time to time, amend this Agreement. Any changes to this Agreement will be effective immediately upon posting of the changed Terms of Service.
Scope
Reviewed category: broad-plus-survives-termination
You and Teladoc agree that any dispute, claim or controversy arising out of or relating in any way to the Teladoc Services, these Terms of Service and this Arbitration Agreement, shall be determined by binding arbitration or in small claims court. ... This arbitration provision shall survive termination of this Agreement and the termination of your relationship with Teladoc.
Confidentiality of the arbitration
Reviewed category: silent
No provision on this field was extracted from the captured text.
Shortened limitations period
Reviewed category: silent
No provision on this field was extracted from the captured text.
Severability if the class waiver is struck
Reviewed category: whole-clause-void-if-class-waiver-struck
If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
Counsel or representation restrictions
Reviewed category: silent
No provision on this field was extracted from the captured text.
Mass-arbitration numeric trigger
Reviewed category: no-mass-filing-terms
The reviewed data records this category without a quotation.