Banks, cards, and credit bureaus
17 documents (14 documents with an arbitration clause, 3 documents without one), from 17 families (14 families with a clause, 3 families without).
Documents in this sector
| Company | Document | Arbitration clause | Captured |
|---|---|---|---|
| American Express National Bank | Card Member Agreement | yes | |
| Bank of America | Deposit Agreement and Disclosures | yes | |
| Barclays Bank Delaware | Standard Credit Agreement | yes | |
| Comenity Bank | Credit Card Agreement | yes | |
| Capital One | 360 Checking Account Disclosures / 360 Checking Agreement | no clause in the captured document | |
| Citibank | Consumer Deposit Account Agreement | yes | |
| Discover | Cardmember Agreement | yes | |
| Equifax | Product Agreement and Terms of Use | yes | |
| Experian | Claims by Binding Arbitration | yes | |
| Chase | Deposit Account Agreement and Privacy Notice | yes | |
| PNC Bank | Account Agreement for Personal Checking, Savings and Money Market Accounts | yes | |
| Synchrony Bank | AEO, Inc. Credit Card Account Agreement | yes | |
| TD Bank, N.A. | Personal Deposit Account Agreement | no clause in the captured document | |
| TransUnion | Terms of Use | no clause in the captured document | |
| Truist Bank | Bank Services Agreement and Privacy Notice | yes | |
| U.S. Bank | Your Deposit Account Agreement & General Terms & Conditions | yes | |
| Wells Fargo | Deposit Account Agreement | yes |
Reviewed categories in this sector
For each field, the categories the reviewer assigned across this sector's clause-bearing documents, counted by document. Every category, with its count, is listed on the data page. A category marked not captured records that the text the field depends on was not captured; it is shown in every partition and excluded from every count that assumes the text was read.
Delegation clause (who decides whether the clause is enforceable)
to-court— 6 documentsto-arbitrator-full— 3 documentsto-court-but-whole-contract-to-arbitrator— 2 documentsclass-waiver-question-to-court-only— 1 documentsplit-formation-to-court— 1 documentto-arbitrator-except-class-waiver— 1 document
Consumer’s share of arbitration fees
company-pays-part-or-on-conditions— 7 documentsfiling-fee-paid-or-reimbursed— 2 documentsprovider-rules-only-no-cap— 2 documentscapped-at-court-filing-fee— 1 documentcompany-pays-all— 1 documentcompany-pays-share-below-stated-claim-value— 1 document
Company’s fee promise
hardship-or-request-conditioned— 3 documentsreimburses-filing-fee— 3 documentsaward-floor-or-bonus-tied-to-settlement-offer— 2 documentssilent— 2 documentsadvance-recoverable-if-company-prevails— 1 documentpays-all-arbitration-fees— 1 documentpays-all-unless-frivolous— 1 documentpays-arbitrator-and-arbitration-unique-costs-only— 1 document
Fee or cost shifting against the consumer
frivolous-or-rule-11-only— 6 documentsone-way-collection-or-enforcement-costs— 2 documentsconsumer-advances-half-of-fees-in-mass-arbitration— 1 documentloser-pays-on-motion-to-compel— 1 documentloser-reimburses-advanced-fees— 1 documentoffer-of-judgment-cost-shift— 1 documentprevailing-party-cost-recovery— 1 documentprevailing-party-fees— 1 document
Pre-filing requirement
mandatory-condition-precedent— 4 documentssilent— 4 documentsnotice-only-no-waiting-period— 3 documentsinformal-no-fixed-period— 1 documentnotice-required— 1 documentoptional-notice-unlocks-minimum-award— 1 document
Mass-arbitration terms
anti-consolidation-only— 9 documentsstaged-bellwether— 2 documentsanti-aggregation-counsel-bar— 1 documentincorporates-provider-rules-only— 1 documentmass-filing-fee-terms— 1 document
Small-claims carve-out
available-standard-carve-out— 14 documents
Opt-out
general-with-window— 8 documentssilent— 4 documentschange-rejection-only— 1 documentgeneral-with-window-45-days-but-closed-to-existing-customers— 1 document
Unilateral modification
continued-use-is-acceptance— 5 documentschange-right-mechanism-unstated— 2 documentssupersedes-prior-arbitration-agreement— 2 documentseffective-on-posting-or-without-notice— 1 documentfresh-optout-only-for-substantive-arbitration-changes— 1 documentfresh-rejection-right-per-amendment— 1 documentno-change-sentence-beside-change-procedure— 1 documentnotice-then-continued-use— 1 document
Scope
broad-plus-survives-termination— 8 documentsbroad-reaches-affiliates-and-third-parties— 2 documentsclaims-between-the-parties-only— 1 documentreaches-debt-buyers-and-collectors— 1 documentsurvives-sale-binds-buyer— 1 documentthird-party-beneficiary-named-retailer— 1 document
Confidentiality of the arbitration
no-preclusive-effect-clause— 5 documentssilent— 4 documentsproceeding-confidential— 3 documentsaccount-information-protection-only— 2 documents
Shortened limitations period
expressly-not-shortened— 7 documentssilent— 3 documentsstatement-error-reporting-bar— 2 documentsshortened-to-1-year— 1 documentshortened-to-2-years— 1 document
Severability if the class waiver is struck
whole-clause-void-if-class-waiver-struck— 8 documentsnarrow-severance— 5 documentsclass-waiver-declared-non-severable— 1 document
Counsel or representation restrictions
no-agent-opt-out— 4 documentssilent— 4 documentspersonal-signature-and-counsel-certification— 3 documentsauthorization-to-share-account-with-counsel— 1 documentauthorization-to-share-account-with-counsel-dismissal-possible— 1 documentno-third-party-submission— 1 document