Telecom, streaming, and subscriptions
16 documents (14 documents with an arbitration clause, 2 documents without one), from 16 families (14 families with a clause, 2 families without).
Documents in this sector
| Company | Document | Arbitration clause | Captured |
|---|---|---|---|
| Anytime Fitness | Terms & Conditions | yes | |
| AT&T | AT&T Consumer Service Agreement | yes | |
| CenturyLink / Quantum Fiber | Internet Subscriber Agreement | no clause in the captured document | |
| Comcast | Xfinity Residential Services Agreement | yes | |
| Cox Communications | Residential Customer Service Agreement | yes | |
| Disney+ | Disney+, ESPN, and Hulu Subscriber Agreement | yes | |
| Dropbox | Dropbox Terms of Service | yes | |
| Intuit | Intuit Website Terms of Service | yes | |
| Life Time | Life Time Terms of Use | yes | |
| Microsoft | Microsoft Services Agreement | yes | |
| Netflix | Netflix Terms of Use | yes | |
| Planet Fitness | Terms of Use - Shop Planet Fitness | yes | |
| Spotify | Spotify Terms of Use | yes | |
| T-Mobile | Terms & Conditions | yes | |
| Verizon | Verizon Mobile Customer Agreement | yes | |
| YouTube / Google | YouTube Paid Service Terms of Service | no clause in the captured document |
Reviewed categories in this sector
For each field, the categories the reviewer assigned across this sector's clause-bearing documents, counted by document. Every category, with its count, is listed on the data page. A category marked not captured records that the text the field depends on was not captured; it is shown in every partition and excluded from every count that assumes the text was read.
Delegation clause (who decides whether the clause is enforceable)
to-arbitrator-except-class-waiver— 4 documentsto-court— 4 documentsto-arbitrator-full— 3 documentssilent— 2 documentsto-arbitrator-except-procedural— 1 document
Consumer’s share of arbitration fees
company-pays-share-below-stated-claim-value— 5 documentsprovider-rules-only-no-cap— 4 documentsfiling-fee-capped-at-court-fee— 2 documentscompany-pays-all— 1 documentcompany-pays-part-or-on-conditions— 1 documentmass-filing-fee-term-only— 1 document
Company’s fee promise
award-floor-or-bonus-tied-to-settlement-offer— 5 documentspays-only-if-company-initiates— 3 documentshardship-or-request-conditioned— 2 documentsreimburses-filing-fee— 2 documentsno-promise-arbitrator-may-award-costs— 1 documentsilent— 1 document
Fee or cost shifting against the consumer
frivolous-or-rule-11-only— 8 documentssilent— 2 documentscosts-for-breach-of-dispute-terms— 1 documentoffer-of-judgment-cost-shift— 1 documentpre-filing-noncompliance-costs— 1 documentprovider-fee-rules-apply-if-claim-found-improper— 1 document
Pre-filing requirement
mandatory-condition-precedent— 12 documentsnotice-conditions-fee-promise— 1 documentsilent— 1 document
Mass-arbitration terms
staged-bellwether— 4 documentsanti-consolidation-only— 3 documentsincorporates-provider-rules-only— 2 documentsmass-action-waiver-no-number-or-procedure— 2 documentsanti-aggregation-counsel-bar— 1 documentbellwether-then-release-to-court— 1 documentmass-filing-fee-terms— 1 document
Small-claims carve-out
available-standard-carve-out— 14 documents
Opt-out
general-with-window— 5 documentssilent— 4 documentschange-rejection-only— 3 documentsgeneral-but-class-waiver-survives— 1 documentmass-filing-stage-only— 1 document
Unilateral modification
continued-use-is-acceptance— 7 documentseffective-on-posting-or-without-notice— 2 documentsnotice-then-continued-use— 2 documentschange-by-notice-no-rejection-right— 1 documentfresh-rejection-right-per-amendment— 1 documentno-less-favorable-change-after-dispute-arises— 1 document
Scope
broad-plus-survives-termination— 8 documentsbroad-reaches-affiliates-and-third-parties— 6 documents
Confidentiality of the arbitration
no-preclusive-effect-clause— 4 documentssilent— 4 documentsproceeding-confidential— 3 documentsaccount-information-protection-only— 1 documentevidence-reuse-ban— 1 documentmass-arbitration-mediation-only— 1 document
Shortened limitations period
silent— 6 documentsshortened-to-1-year— 3 documentsshortened-to-2-years— 3 documentsnotice-deadline-1-year— 1 documentnotice-deadline-2-years— 1 document
Severability if the class waiver is struck
whole-clause-void-if-class-waiver-struck— 7 documentsnarrow-severance— 5 documentsclass-waiver-declared-non-severable— 2 documents
Counsel or representation restrictions
silent— 5 documentsauthorization-to-share-account-with-counsel— 3 documentsno-agent-opt-out— 3 documentspersonal-participation-or-signature-required— 2 documentsauthentication-before-account-shared-with-attorney— 1 document