Home services and warranty
16 documents (14 documents with an arbitration clause, 2 documents without one), from 16 families (14 families with a clause, 2 families without).
Documents in this sector
| Company | Document | Arbitration clause | Captured |
|---|---|---|---|
| ADT | ADT Services Agreement | yes | |
| American Home Shield | Real Estate Home Service Plan (Sample Agreement) | yes | |
| CarShield | Platinum Coverage Vehicle Service Contract Terms and Conditions | yes | |
| Choice Home Warranty | Terms of Service Agreement | yes | |
| Cinch Home Services | Home Warranty Agreement | yes | |
| Endurance Warranty | Vehicle Service Contract Terms and Conditions (Sample) | yes | |
| First American Home Warranty | Sample Contract & Coverage Overview | yes | |
| Progressive Leasing | Arbitration Clause | yes | |
| Public Storage | Terms and Conditions | yes | |
| Renewal by Andersen, LLC | Terms of Use | no clause in the captured document | |
| Select Home Warranty | Service Contract Terms & Conditions | yes | |
| SimpliSafe | SimpliSafe Terms of Service | yes | |
| Sunrun | Sunrun BrightBuy with Protection Plus Agreement | yes | |
| TruGreen | Residential Service Terms and Conditions | yes | |
| U-Haul | U-Haul Arbitration Agreement | yes | |
| Xcel Energy | HomeSmart Repair Plan Terms and Conditions | no clause in the captured document |
Reviewed categories in this sector
For each field, the categories the reviewer assigned across this sector's clause-bearing documents, counted by document. Every category, with its count, is listed on the data page. A category marked not captured records that the text the field depends on was not captured; it is shown in every partition and excluded from every count that assumes the text was read.
Delegation clause (who decides whether the clause is enforceable)
silent— 5 documentsto-arbitrator-full— 3 documentsto-court— 3 documentsto-arbitrator-except-class-waiver— 2 documentsclass-waiver-question-to-arbitrator-only— 1 document
Consumer’s share of arbitration fees
silent— 5 documentsfiling-fee-paid-or-reimbursed— 3 documentsprovider-rules-only-no-cap— 3 documentscapped-at-stated-amount— 1 documentcompany-pays-all— 1 documentcompany-pays-share-below-stated-claim-value— 1 document
Company’s fee promise
silent— 5 documentsmass-proceeding-fees-only— 2 documentsaward-floor-or-bonus-tied-to-settlement-offer— 1 documentaward-floor-tied-to-refused-demand— 1 documenthardship-or-request-conditioned— 1 documentpays-all-arbitration-fees— 1 documentpays-all-unless-frivolous— 1 documentpays-costs-plus-fees-if-consumer-wins— 1 documentpays-only-if-company-initiates— 1 document
Fee or cost shifting against the consumer
silent— 6 documentscourt-equivalent-fee-shifting-imported— 2 documentsfrivolous-or-rule-11-only— 2 documentsfrivolous-then-prevailing-party-fees— 1 documentone-way-collection-or-enforcement-costs— 1 documentprevailing-party-fees— 1 documentprovider-fee-rules-apply-if-claim-found-improper— 1 document
Pre-filing requirement
mandatory-condition-precedent— 7 documentssilent— 6 documentscompany-elects-adr— 1 document
Mass-arbitration terms
anti-consolidation-only— 7 documentssilent— 3 documentsstaged-bellwether— 2 documentsbatching— 1 documentmass-filing-fee-terms— 1 document
Small-claims carve-out
silent— 7 documentsavailable-standard-carve-out— 6 documentslimited-by-venue-or-condition— 1 document
Opt-out
silent— 11 documentsgeneral-with-window— 2 documentsgeneral-with-window-60-days— 1 document
Unilateral modification
notice-then-continued-use— 5 documentsconsent-required-for-changes— 4 documentsfresh-rejection-right-per-amendment— 2 documentssilent— 2 documentseffective-on-posting-or-without-notice— 1 document
Scope
claims-between-the-parties-only— 7 documentsbroad-reaches-affiliates-and-third-parties— 5 documentsbroad-plus-survives-termination— 2 documents
Confidentiality of the arbitration
silent— 11 documentspre-filing-negotiations-only— 1 documentproceeding-confidential— 1 documentprotective-order-or-confidentiality-agreement— 1 document
Shortened limitations period
silent— 9 documentsshortened-to-1-year— 3 documentsexpressly-not-shortened— 2 documents
Severability if the class waiver is struck
narrow-severance— 7 documentssilent— 4 documentswhole-clause-void-if-class-waiver-struck— 2 documentsclass-waiver-declared-non-severable— 1 document
Counsel or representation restrictions
silent— 10 documentsexpressly-permits-representation— 2 documentsno-agent-opt-out— 1 documentpersonal-participation-or-signature-required— 1 document