Marketplaces, gig, travel, and auto
22 documents (20 documents with an arbitration clause, 2 documents without one), from 22 families (20 families with a clause, 2 families without).
Documents in this sector
| Company | Document | Arbitration clause | Captured |
|---|---|---|---|
| Airbnb | Terms of Service | yes | |
| Amazon | Conditions of Use | yes | |
| Best Buy | My Best Buy Total™ Terms of Service | yes | |
| Booking.com | Customer terms of service | yes | |
| Chewy | Terms of Use | yes | |
| Delta Air Lines | Contract of Carriage: U.S. | no clause in the captured document | |
| DoorDash | Consumer Terms and Conditions - US - English (Section 12 - 14) | yes | |
| eBay | User Agreement | yes | |
| Etsy | Terms of Use | yes | |
| Expedia | Terms of Service | yes | |
| Grubhub | Terms of Use | yes | |
| Hyundai Motor America | 2026 Owner's Handbook & Warranty Information | yes | |
| Instacart | Terms of Service | yes | |
| Lyft | Lyft Terms of Service | yes | |
| SeatGeek | Terms of Use | yes | |
| Shipt | Terms of Service | yes | |
| Sun Country Airlines | Contract of Carriage | no clause in the captured document | |
| Target | Target Debit Card Agreement & Error Resolution Notice | yes | |
| Tesla | Motor Vehicle Order Agreement | yes | |
| Ticketmaster / Live Nation | Terms of Use | yes | |
| Uber | U.S. Terms of Use | yes | |
| Walmart | Walmart.com Terms of Use | yes |
Reviewed categories in this sector
For each field, the categories the reviewer assigned across this sector's clause-bearing documents, counted by document. Every category, with its count, is listed on the data page. A category marked not captured records that the text the field depends on was not captured; it is shown in every partition and excluded from every count that assumes the text was read.
Delegation clause (who decides whether the clause is enforceable)
to-arbitrator-except-class-waiver— 8 documentsto-arbitrator-full— 5 documentsto-court— 3 documentssilent— 2 documentsto-arbitrator-except-procedural— 2 documents
Consumer’s share of arbitration fees
provider-rules-only-no-cap— 6 documentscompany-pays-part-or-on-conditions— 3 documentscapped-at-court-filing-fee— 2 documentscapped-at-stated-amount— 2 documentscompany-pays-share-below-stated-claim-value— 2 documentssilent— 2 documentscompany-pays-all— 1 documentfiling-fee-capped-at-court-fee— 1 documentfiling-fee-paid-or-reimbursed— 1 document
Company’s fee promise
hardship-or-request-conditioned— 6 documentsmass-proceeding-fees-only— 3 documentssilent— 3 documentspays-all-arbitration-fees— 2 documentspays-all-unless-frivolous— 2 documentsaward-floor-or-bonus-tied-to-settlement-offer— 1 documentpays-filing-fees-plus-capped-attorney-contribution— 1 documentpays-only-where-required-by-law— 1 documentreimburses-filing-fee— 1 document
Fee or cost shifting against the consumer
offer-of-judgment-cost-shift— 8 documentssilent— 5 documentsfrivolous-or-rule-11-only— 3 documentsprovider-fee-rules-apply-if-claim-found-improper— 3 documentscourt-equivalent-fee-shifting-imported— 1 document
Pre-filing requirement
mandatory-condition-precedent— 16 documentsnotice-only-no-waiting-period— 1 documentnotice-required-no-tolling— 1 documentoptional-external-program— 1 documentsilent— 1 document
Mass-arbitration terms
batching— 10 documentsanti-consolidation-only— 3 documentssilent— 3 documentsbellwether-then-release-to-court— 1 documentincorporates-provider-rules-only— 1 documentmass-action-waiver-plus-sequential-batching— 1 documentstaged-bellwether— 1 document
Small-claims carve-out
available-standard-carve-out— 19 documentssilent— 1 document
Opt-out
general-with-window— 5 documentssilent— 5 documentsnew-users-only-30-days— 4 documentschange-rejection-only— 2 documentsgeneral-with-window-30-days— 1 documentmass-filing-stage-only— 1 documentnon-consumer-only— 1 documentpartial-capture— 1 document (not captured)
Unilateral modification
continued-use-is-acceptance— 8 documentsfresh-rejection-right-per-amendment— 3 documentsconsent-required-for-changes— 2 documentseffective-on-posting-or-without-notice— 2 documentssilent— 2 documentschange-by-notice-no-rejection-right— 1 documentnew-clause-governs-earlier-claims— 1 documentpartial-capture— 1 document (not captured)
Scope
broad-plus-survives-termination— 10 documentsbroad-reaches-affiliates-and-third-parties— 10 documents
Confidentiality of the arbitration
silent— 7 documentsno-preclusive-effect-clause— 6 documentsproceeding-confidential— 5 documentsdocuments-exchanged-confidential— 2 documents
Shortened limitations period
silent— 10 documentsexpressly-not-shortened— 4 documentsshortened-to-1-year— 2 documentsnamed-state-limitations-period-applies— 1 documentnotice-deadline-1-year— 1 documentpartial-capture— 1 document (not captured)shortened-to-2-years— 1 document
Severability if the class waiver is struck
narrow-severance— 18 documentsbatching-tied-whole-clause-void— 2 documents
Counsel or representation restrictions
individualized-conference-required— 6 documentspersonal-participation-or-signature-required— 6 documentssilent— 5 documentscounsel-certification-required— 1 documentexpressly-permits-representation— 1 documentlitigation-funding-disclosure— 1 document