Fintech, payments, and lending
17 documents (17 documents with an arbitration clause, 0 documents without one), from 16 families (16 families with a clause, 0 families without).
Documents in this sector
| Company | Document | Arbitration clause | Captured |
|---|---|---|---|
| Affirm | Affirm Terms of Service | yes | |
| Afterpay | Afterpay Installment Agreement | yes | |
| Cash App | Cash App Terms of Service | yes | |
| Chime | Deposit Account Agreement | yes | |
| Coinbase | Individual User Agreement | yes | |
| Dave | Dave Terms of Use | yes | |
| EarnIn | EarnIn General Terms of Service | yes | |
| Klarna | User Terms for Klarna Shopping Service | yes | |
| Happen Bank | Personal Deposits Account Agreement | yes | |
| MoneyLion | MoneyLion Terms of Service | yes | |
| PayPal | PayPal User Agreement | yes | |
| Robinhood | Robinhood Financial LLC & Robinhood Securities, LLC Customer Agreement | yes | |
| Sezzle | User Agreement | yes | |
| SoFi | SoFi Bank Deposit Account Agreement | yes | |
| Upstart | Website Terms of Use | yes | |
| Venmo | User Agreement | yes | |
| Chase | Zelle® Service Agreement and Privacy Notice | yes |
Reviewed categories in this sector
For each field, the categories the reviewer assigned across this sector's clause-bearing documents, counted by document. Every category, with its count, is listed on the data page. A category marked not captured records that the text the field depends on was not captured; it is shown in every partition and excluded from every count that assumes the text was read.
Delegation clause (who decides whether the clause is enforceable)
to-arbitrator-full— 6 documentsto-court— 5 documentssilent— 2 documentsto-arbitrator-except-class-waiver— 2 documentsto-arbitrator-except-procedural— 1 documentto-court-but-whole-contract-to-arbitrator— 1 document
Consumer’s share of arbitration fees
provider-rules-only-no-cap— 9 documentscompany-pays-part-or-on-conditions— 3 documentssilent— 2 documentseach-side-bears-own-attorney-fees— 1 documentfiling-fee-paid-or-reimbursed— 1 documentincorporated-terms-not-captured— 1 document (not captured)
Company’s fee promise
silent— 6 documentshardship-or-request-conditioned— 3 documentsmass-proceeding-fees-only— 3 documentsgood-faith-cost-cooperation-language— 2 documentsincorporated-terms-not-captured— 1 document (not captured)pays-only-where-required-by-law— 1 documentreimburses-filing-fee— 1 document
Fee or cost shifting against the consumer
frivolous-or-rule-11-only— 4 documentsoffer-of-judgment-cost-shift— 4 documentssilent— 3 documentscompany-fee-recovery-if-claim-filed-in-court— 1 documentincorporated-terms-not-captured— 1 document (not captured)loser-pays-on-motion-to-compel— 1 documentone-way-collection-or-enforcement-costs— 1 documentpre-filing-noncompliance-costs— 1 documentpre-filing-noncompliance-dismissal— 1 document
Pre-filing requirement
mandatory-condition-precedent— 11 documentssilent— 3 documentsencouraged-not-required— 2 documentsincorporated-terms-not-captured— 1 document (not captured)
Mass-arbitration terms
staged-bellwether— 5 documentsanti-consolidation-only— 3 documentsbatching— 3 documentssilent— 3 documentsincorporates-provider-rules-only— 2 documentsincorporated-terms-not-captured— 1 document (not captured)
Small-claims carve-out
available-standard-carve-out— 12 documentssilent— 4 documentsincorporated-terms-not-captured— 1 document (not captured)
Opt-out
general-with-window— 8 documentssilent— 4 documentsgeneral-but-class-waiver-survives— 2 documentsexpressly-none— 1 documentgeneral-with-window-30-days— 1 documentincorporated-terms-not-captured— 1 document (not captured)
Unilateral modification
continued-use-is-acceptance— 9 documentsnew-clause-governs-earlier-claims— 2 documentsnotice-then-continued-use— 2 documentssupersedes-prior-arbitration-agreement— 2 documentschange-right-mechanism-unstated— 1 documenteffective-on-posting-or-without-notice— 1 document
Scope
broad-plus-survives-termination— 9 documentsbroad-reaches-affiliates-and-third-parties— 5 documentsclaims-between-the-parties-only— 2 documentsincorporated-terms-not-captured— 1 document (not captured)
Confidentiality of the arbitration
silent— 6 documentsproceeding-confidential— 4 documentsdocuments-exchanged-confidential— 3 documentsno-preclusive-effect-clause— 2 documentsincorporated-terms-not-captured— 1 document (not captured)pre-filing-negotiations-only— 1 document
Shortened limitations period
silent— 7 documentsexpressly-not-shortened— 4 documentsdisclosure-that-forum-rules-may-set-time-limits— 1 documentincorporated-terms-not-captured— 1 document (not captured)named-state-limitations-period-applies— 1 documentshortened-to-1-year— 1 documentshortened-to-2-years— 1 documentstatement-error-reporting-bar— 1 document
Severability if the class waiver is struck
narrow-severance— 8 documentswhole-clause-void-if-class-waiver-struck— 6 documentsbatching-tied-whole-clause-void— 2 documentsincorporated-terms-not-captured— 1 document (not captured)
Counsel or representation restrictions
silent— 6 documentscounsel-certification-required— 2 documentsindividualization-and-ai-certification— 2 documentsindividualized-conference-required— 2 documentspersonal-participation-or-signature-required— 2 documentsexpressly-permits-representation— 1 documentincorporated-terms-not-captured— 1 document (not captured)no-third-party-submission— 1 document